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07-05-2007
| | | R.I.P Slowpoke.
Join Date: Dec 2005 Fav 360 Game: Whoa! Posts: 2,491
|  Microsoft Admits Hardware Issue, Extends 360 Warranty
 Quote:
Microsoft Admits Hardware Issue, Extends 360 Warranty
Includes retroactive reimbursement for previous machines.
By Patrick Klepek, 07/05/2007
Microsoft announced today they are extending all Xbox 360 warranties to three years, a policy that not only applies to new consoles but retroactively, as well. If you've had to pay for Microsoft to repair the red ring issue in the past, they will pay you back. At 2:30 p.m. PST, Microsoft will hold a teleconference to announce this.
"As a result of what Microsoft views as an unacceptable number of repairs to Xbox 360 consoles, the company conducted extensive investigations into potential sources of general hardware failures," said the company in a statement. "Having identified a number of factors which can cause general hardware failures indicated by three red flashing lights on the console, Microsoft has made improvements to the console and is enhancing its Xbox 360 warranty policy for existing and new customers."
This comes just after 1UP's own story about a man who's gone through 12 different machines since purchasing an Xbox 360 near launch, reports overseas of companies refusing to repair the hardware because the load is so overwhelming and responses from the Forza Motorsport 2 team about users experiencing hardware failures while trying to play that game.
"The majority of Xbox 360 owners are having a great experience with their console and have from day one. But, this problem has caused frustration for some of our customers and for that, we sincerely apologize," said Robbie Bach, president of Microsoft's Entertainment & Devices Division. "We value our community tremendously and look at this as an investment in our customer base. We look forward to great things to come."
Microsoft says they'll be taking a "$1.05 billion to $1.15 billion pre-tax charge to earnings for the quarter ended June 30, 2007 for anticipated costs under its current and enhanced Xbox 360 policies."
Ouch.
 | Fucking rape artical. Any thaughts?
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07-05-2007
| | | retawetihW
Join Date: Dec 2005 Location: Maryland Fav 360 Game: Halo 3 and GoW Posts: 5,803
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fuck yeah! finally M$ listens to the community.
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Originally Posted by drtydzn12  Shizit I can't stop watching your damn sig. lol. | | |
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07-05-2007
| | | R.I.P Slowpoke.
Join Date: Dec 2005 Fav 360 Game: Whoa! Posts: 2,491
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fuckin' eh
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07-05-2007
| | | !!!!!!!!! iLuLz !!!!!!!!!
Join Date: Feb 2006 Posts: 1,702
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Wait there only taking broken 360's that have the 3 red flashing lights? If not this is gay becuz i bought a 2 year warranty from Best Buy that costs me sum extra money and i had to get a new one from them last week cuz mine malfunctioned.
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07-05-2007
| | | I like pancakes
Join Date: Feb 2007 Location: Alberta Canada Fav 360 Game: Lost planet, R6V, GOW Posts: 1,092
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Yea it's nice, Just hope if my xbox breaks afterwards And I go to futureshop with it (got a 2 year extended warrenty) They dont think im full of shit -.-
__________________ The God, The gun
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The pain, The fear
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07-05-2007
| | | Kent Island T Silent
Join Date: Apr 2006 Location: MD Fav 360 Game: COD4 Posts: 1,634
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yay!!@# | |
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07-05-2007
| | | Ima Bear
Join Date: Dec 2006 Location: IA Fav 360 Game: Rock Band, CoD4, H3 Posts: 1,950
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Did it say that they will reimburse(sp) you if you have had to pay already? That sounds pretty sweet
__________________ Quote: beckbasebll27: i really wanna find the verne troyer sex tape
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07-05-2007
| | | RYUKEN!!!!!!!!!
Join Date: Nov 2005 Location: Rapture Fav 360 Game: COD 4 and Rock Band Posts: 4,094
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This is good to hear because I have an extra 360 that is broken that they were not going to cover on the warranty at first.So now maybe I can get it fixed for free! | |
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07-05-2007
| | | Burn Baby......Burn
Join Date: Mar 2007 Location: ATL Fav 360 Game: GoW, SR, H3, CoD4, GH3, GH2, UMK3, SFII, C:SOTN, M:UA, SKATE. Posts: 3,073
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^ thats awesome Irken
mine looks like its gonna fuck up soon, so thank god the factory warranty is 3 years now, AMEN!
does it matter where i bought my 360??? cuz i bought it offline through dell.com does that matter any?
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Originally Posted by Brutal Phabio what can i say? i love balls. | ^LMFAO!!! I KNEW IT!!!!
Last edited by Dark SoliloQuy; 07-05-2007 at 05:44 PM.
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07-05-2007
| | | I like pancakes
Join Date: Feb 2007 Location: Alberta Canada Fav 360 Game: Lost planet, R6V, GOW Posts: 1,092
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Quote:
Originally Posted by Dark SoliloQuy ^ thats awesome Irken
mine looks like its gonna fuck up soon, so thank god the factory warranty is 3 years now, AMEN!
does it matter where i bought my 360??? cuz i bought it offline through dell.com does that matter any? | If you got the dell receipt it should be fine...I doubt it covers used sales though.
__________________ The God, The gun
The vasoline
You dirty pig I'm cuming inside you
The pain, The fear
The flash, The scream
You dirty whores I'll murder all of you
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