 Red light problem
I know that other topics exist about this issue but after navigating through few of them and, hearing from fellow members that this problem is basically in the minds of those who have the problem, or that some inferred abuse was inflicted upon the machine, i have to stand up and say that enough is enough.
This is my second machine that has malfunctioned in less than a year. Me and my 2 children camped outside of a local store for 14 hours on launch day to procure this machine for 450 dollars ever since then it has been one problem after another. The first machine crapped out after 1 month of use, most recently the second machine developed the "red light syndrome" I called 1-800-4-my-xbox and spoke with the operator. Here is the gist of the conversation.
Hello, my 360 is displaying 3 red lights around the central power button ever since I downloaded the new maps for PDZ.
[operator] I am sorry to hear that. Did you check to see whether all of your cables were connected?
Yes everything is connected.
[Operator] I see that you have already sent in another unit, what was the problem with that one?
The machine simply would not play games, dvd's or cd's.
[Operator] Did you purchase our warranty?
Yes I purchased the warranty after the last fiasco, is my warranty still valid?
[Operator] our records indicate your last warranty was purchased more than three months ago. Your warranty is no longer valid; however you can ship the ruined unit to us for roughly 200 dollars and we will fix it for you.
200 dollars?!?! why? Why should I have to pay for a machine that is less than a year old? I own a Sega Genesis and NES that are 10+ years old and still work. How can you justify me paying you half the system cost for repair when your "wonder system" is less than one year old? I am a hardcore gamer who believed in your system enough to camp out and purchase it on launch day, can't you do something for me?
[Operator] Yes we can. If you could just give me your address we will ship a postage paid box to your address, and you can ship us your defective unit we will repair it and ship it back.
Will this still cost me money?
[Operator] Yes of course it will.
This is the second defective unit I have received, won't you please do what you have to do to satisfy an avid consumer?
[Operator] I am sorry. Too many of these machines are defective and we can no longer offer free replacement/repair of defective machines.
So basically I am screwed for my allegiance?
[Operator] Sorry, thank you for calling 1-800-4-my-xbox.
I will never purchase another x-box product again.
[Operator] Thank you for your support.
So why am I typing this message? I am excercising my right to come against large corporations who are intent on bilking the little guy of their hard earned cash by selling inferior products.
Did you know that companies that develop anything, develop them so that some part of the product will fail so that consumers will have to pay for repair thereby forcing the consumer to have to pony up more money to support their hardware? There is a technical name for this that eludes me at the moment, maybe someone can help me out with the proper term. I believe that this is happening with this system (the naysayers be damned).
All things aside, I am spearheading a class action lawsuit against Micro$oft for their shoddy craftmanship and blatant disregard for their consumers. If anyone is half as mad as me about M$ and the 360 please p.m. me and maybe enough little people will make a big difference.
To those who think that there is NO issue don't bother with your comments, I also believed that, until M$ proved me wrong. | 
Linear Mode
