Okay, thanks. So its normal if I'm loading a game or something and it freezes? And I shouldn't have to pay any money since I live in Canada and its still under the warrant by MS. The guy said it ended in November or something

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Okay, well I have the one method from before of performing matinece on the 360. And I might give 'em a call if I get a lot more problems since you guys have helped me, thanks.
Anyone want to know how to defragment (perform matinece) the 360 HDD?